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Liability
 
To the extent not prohibited by law, in no event shall Pole Ugg be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Pole Ugg has been advised of the possibility of such damages.

If you receive any Products that are faulty or of incorrect size, you may return the item to Pole Ugg within 30 days of receiving it at your own cost, and we will offer you a store credit or refund for faulty items or exchange for incorrect sizing.
 
If you wish to exchange a faulty Product, you will be given a store credit that you will be able to use towards your next order within 120 days. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
 
All items returned to us must be returned in the original condition - unworn and unwashed. We will not be able to accept any items for return which are not in the original condition. Must have tags attcahed, Must not have ANY signs of wear, which include but not limited to scuff on the sole of boot, scratches on patent leather, tears and stains etc. Pole ugg reserves the right to make the final descision as to the condition of the returned goods.
 
You are responsible for postage costs of receiving the item and returning the item. We recommend using registered mail to return items, as Pole Ugg is not liable for any items lost in the post.
 
If you have received a Product which is faulty or defective please contact us at poleugg@gmail.com
 
Under Pole Ugg's policy for defective or faulty items, you may return your Products to us if the Products (among other things):
(a) are or become faulty through no fault of your own;
(b) are not fit for a stated purpose or a purpose you made known to our sales staff; or
(c) don't match the description for them.
Any Product returns must be made within 30 days and you will be asked for proof of purchase. In the event of items determined defective or faulty by the Pole Ugg returns staff, Pole Ugg will cover postage costs.

Returns & Shipping

We aim to process your order within 24-48 hours of it being placed.
 
Pole Ugg only ships orders Monday to Friday, during office hours, and does not operate on public holidays.
 
Please note that most of our products are made to order especially for you, so dispatch times may vary according to availability.
 
Following new product release days Pole Ugg may take a few extra days to catch up on processing orders. Your patience is appreciated.
 
Pole Ugg will email you to confirm the order and again at the time of dispatch.
 
Once an order has left the Pole Ugg facility, it is in the care of Australia Post, UPS, and your local postal service. Pole Ugg is not liable for any errors made by these services.
 
Once you have received your parcel, please open it with care. Pole Ugg is not liable for any items damaged during the opening of your parcel.

Liability
 
To the extent not prohibited by law, in no event shall Pole Ugg be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Pole Ugg has been advised of the possibility of such damages.

Australian Shipping

The estimated delivery time of orders within Australia is 1-7 business days after shipment (excluding made to order boots). Your orders are shipped using Australia Post. The standard postage cost of orders within Australia is $20.
 
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible.
 
The estimated delivery time for made to order Ugg Boots is 1-3 weeks.
 
Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.
International Shipping...
 
In some countries, customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from country to country, please contact your local customs office for further information.